We partnered with MedSync Health to digitize the discharge and follow-up workflow across clinics, payers, and families.
Project Overview
Modernized care coordination with real-time messaging, workflow automation, and predictive discharge planning.
Client
MedSync Health
Industry
Healthcare
Headquarters
Austin / Remote
Timeline
20 Weeks
HIPAA-compliant messaging + document exchange
AI triage assistant prioritizing follow-ups
Audit-ready event log for every action
Challenge
Faxed discharge packets, phone calls, and spreadsheets made collaboration slow and risky. MedSync needed a digital system that satisfied compliance teams.
Strategy
We co-designed a HIPAA-ready architecture and introduced AI agents to summarize notes, flag missing documents, and prioritize outreach.
Results
The platform now powers care collaboration across 180 clinics, with real-time insight for patients and payers.
Reduced re-admissions by surfacing at-risk patients sooner
Every action logged with user, device, and record metadata
APIs for EHR and payer integration launched in phase two
92%
Care team adoption
Measured after 8 weeks
-55%
Admin workload
Automated discharge packets
+31%
Payer approvals
Complete documentation at submission
Technologies
Services
"ZephorTech made care coordination intuitive without compromising security. Their AI triage agent feels like another member of the team."
Dr. Melissa Hart
Chief Medical Information Officer, MedSync Health
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